How to let Carv join your meeting
Carv only automatically joins virtual meetings based on your calendar connection. If there's a link in your calendar event, Carv should join based on your recording preference.
Ensure that the meeting link is included in either the location, description, or integration field of the calendar event. Do not include more than one meeting link in the event.
If you want to manually add Carv to an (instant) Zoom, Meet, or Teams meeting, you can use the 'Add Carv to live meeting' functionality.
15-Minute Notice Period
It's important to note that our bots require a minimum of 15 minutes notice prior to the meeting's start time. Although our bots can usually join meetings with just 5 minutes notice, we recommend scheduling your meetings at least 15 minutes in advance to ensure a bot is able to join and record your meeting.
Recording Preferences
Double check the calendar event, and that it is aligned with the recording preferences you have set for your Carv account.
Click here to read more about what each recording preference means.
Videoconferencing Links
Deleted or Previous Meeting Link
Your event may have entered a link to a meeting that was deleted by the host, or was scheduled to occur in the past.
At this time, we do not support custom links. If you use a scheduling tool that changes your meeting link (e.g. by adding your company name to it), chances are that Carv will not join your meetings. Please send us a message if that seems to be happening to you.
If after reading this you still think Carv should have joined your meeting...
Please send us a message with the title and start time of the meeting, and ideally an (anonymized) screenshot of the calendar invite.