Having trouble navigating the Carv platform? We're here to help.
How to Reach Us
We provide 24/7 customer support via email at [email protected]. You can also start a chat with us via the messenger widget on the bottom right of your screen.
Response Times
Urgent matter
We monitor our support inbox 24/7 for any urgent matters. If you report an urgent issue via email we will respond as soon as possible.
Non-urgent matter
Our working hours are from 9am-5pm CET.
If you reach out to us by email during these times with a non-urgent issue, you can expect a response within 1 hour.
If you contact us outside of these times about a non-urgent issue, you can expect a response when we're back online the next working day.